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Ciena Services


Optimization & Learning Services

Real achievement is attained only with focused determination. It doesn’t just happen.

Get the most from your investments, both network and people, with continuous improvement. Ciena’s network Optimization Service and networking training through our Learning Service drive parallel goals: ensuring you realize every opportunity to drive maximum performance―whether in your network or with your people.

We take you from just operating your network to creating exceptional experiences for both your customers and staff.

Ciena Improve Services. Pursuing excellence.

Optimization Service

Driving persistently better outcomes with white glove service

What would it mean to consistently get the most from your network investment? To maximize performance and assure a flawless customer experience? How would that impact your business outcomes?

Ciena’s Optimization Service ensures your network always operates at its peak to help you reach your goals in a sometimes wildly dynamic world.

Whether recovering unusable spectrum or resolving bottlenecks before they happen, knowing―and seeing―as much as possible as early as possible makes all the difference.

Learning Service

Knowledge is power

What if you could be more valuable to your organization?

Our Learning Service strengthens your staff’s understanding of the Ciena products in your network to deliver high-quality network performance and increased customer satisfaction.

We offer product-based learning or all-access learning with options to address the different ways people learn including web-based, hands-on virtual labs, or instructor-led. Role-based learning paths let your staff focus exactly on what is needed to do their job. We also offer vendor-neutral technology certifications to help your team become subject matter experts and enhance their professional profiles.



Learning Service

Ciena can help create customized learning objectives, based on the learners' roles, t...



Maintenance Service

Maintenance Service addresses these needs by providing highly responsive and proactiv...


Data sheet

Ciena Routing and Switching Certification

This is an exciting time to master routing and switching skills to remain competitive...

Change is Good: How Ciena Services is Evolving with the Market to Best Meet Customer Needs


Change is Good: How Ciena Services is evolving with the market to best meet customer needs

From a dedicated and localized support team to an improved customer resource portal, ...


Related resources


IDC Survey: Optimization is key to Service Providers in the Age of Resiliency

IDC's Curtis Price shares insights from a recent Communication Service Provider Optim...



Network Optimization in the Age of Resiliency

Discover CSP expectations for optimizing their networks and how professional services...



Reintroducing Ciena Managed Services

Ciena’s Managed Services delivers 360° management that is global and enhanced with ro...



Why optimize your network?

One of the biggest network challenges faced by Communication Service Providers (CSPs)...


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